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Warranty & Service

1. Customer Service

Treat Wear is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-3 business days. If you have any questions or concerns about a product, your order, or have any question in general; send through an email to shop@treatwear.com.

2. Return Policy

Treat Wear assists with easy returns to make sure you're happy with your purchase. Our products all have a 2 year warranty, so if anything isn't as it should be get in touch and we'll sort out an exchange or refund straight away. If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment.

3. Warranty

Treat Wear products are covered by a 2 year warranty. This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear or if you just change your mind. The Treat Wear warranty sits alongside consumer law of the Czech Republic from where our eshop and logistics is operated.